Month: February 2020

Learning and up-skilling are essential parts of the modern working life. Flexible organisations need flexible, and increasingly empowered employees; that in turn calls for transformative and empowering learning (Harvey, 2000). Part of my reason for taking further education is to learn more about the principles and tools of marketing, an area I work in but … Continue reading To Infinity and Beyond!

https://www.ecommerce-nation.com Artificial Intelligence or AI is changing the face of first contact customer services. My Customer reports that by the end of 2020 80% of all UK businesses will have AI or a chat-bot solution in place as a first line of customer interaction. Increased access to disruptive technologies has meant that it it much easier … Continue reading Rise of the Machines

xiamen,china Global digitization is encompassing more and more of our daily lives and interactions. As a result of this we are leaving behind us with our every digital interaction ever more detailed information about our preferences, personalities, political inclinations as well as our personal and professional aspirations. As a result of this the business community … Continue reading Data Handling and Ethics